Returns & Refunds

Returns, Refunds & Order Resolution

A clear route from your request to its resolution.

Last Updated: October 15, 2026

Business & Customer Support

FDTKJO™ is owned and operated by Zhengzhou Meike Da Technology Co., Ltd.

Owner: Luo Nana
Website: https://fdtkjo.com
Customer Support: service@fdtkjo.com
Telephone: +86 13086985641
Business Address: No. 5, Hanghai East Road, Guancheng Hui Ethnic District, Zhengzhou City, Henan Province, China

This is our business contact address. Please contact us for return instructions before sending a parcel.

Your Standard 30-Day Return Window

For an eligible change-of-mind return, contact service@fdtkjo.com within 30 calendar days after delivery.

To qualify for a standard voluntary return, the item must be:

Unused, complete and in its original condition
Returned with its original protective packaging, where reasonably available
Accompanied by proof of purchase or sufficient information for us to identify the order

Please handle drinkware carefully while deciding whether to keep it. Customer-caused chips, cracks, alterations or other damage may affect eligibility for a voluntary change-of-mind return.

These conditions do not remove your rights relating to a defective, incorrect or materially misdescribed item, and they do not override any applicable statutory withdrawal rights.

How to Start a Return Request

Email service@fdtkjo.com and include:

Your order number
The product you wish to return
A short explanation of your request

For an ordinary voluntary return, this information helps us assess eligibility. A reason is not required when you exercise a statutory withdrawal right that does not require one.

We will provide:

The appropriate return destination
Return instructions
Any necessary return authorization reference

Important: Please do not automatically send goods to our business address.

The return location may differ from our business contact address and may be outside your country. We will identify the correct destination before you arrange shipment.

Return authorization helps us coordinate and identify the parcel. It does not allow us to reject a valid statutory withdrawal at our discretion.

An unsolicited parcel sent to the wrong location may be delayed or difficult to identify. Contact us first so we can provide instructions and help trace your return. Your mandatory consumer rights remain unaffected.

Who Pays the Return Cost?

Standard Change-of-Mind Returns

For an eligible voluntary change-of-mind return:

You are responsible for the direct return shipping cost unless applicable law or a written offer provides otherwise.
We do not impose a standard restocking or cancellation fee.
The original delivery charge is not refunded unless required by law or expressly stated in the applicable offer.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incorrect or materially different from its description, we will provide an appropriate remedy, which may include:

A replacement
A refund
A repair, where suitable
Another remedy required by applicable law

These remedies will be provided at no additional cost to you.

If we require the item to be returned, we will cover the necessary return shipping cost or arrange collection.

Please do not purchase a return label for a product problem before discussing the return arrangements with us.

Broken, Missing or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If a cup is broken:

Do not use it.
Avoid handling sharp fragments.
Keep the product and protective packaging where it is safe to do so.

Your order number
A description of the issue
Available photographs of the product
Available photographs of the protective packaging

If photographs are unavailable, we may discuss another reasonable way to establish the issue.

Please report problems promptly so that we can investigate. However, we do not apply an arbitrary 72-hour reporting deadline that automatically extinguishes your statutory rights.

A missing item may have been dispatched in a separate parcel. We will check the status of any remaining shipments before determining the appropriate remedy.

Packing and Returning Your Item

Use protective packaging suitable for fragile drinkware and follow the return instructions we provide.

Where available, please:

Retain proof of postage
Use a tracked shipping service
Keep the tracking number until the return is completed

Tell us if the proposed return arrangement is impractical so that we can discuss the circumstances with you.

Responsibility for damage or loss during a return will be assessed according to the circumstances and applicable law. It is not automatically assigned to the customer.

Refund Method and Processing Time

For standard authorized returns, we will inspect the returned item and communicate the outcome.

Approved refunds will be:

Issued to the original payment method
Processed within 5–10 business days after receipt and inspection

If a deduction is lawful and justified, we will explain the reason and calculation. We do not automatically apply a restocking deduction.

Banks and payment providers may require additional time to display an issued credit. Contact us if your refund has not appeared after the expected payment-provider processing period.

Any shorter statutory refund deadline takes priority over our standard processing procedure.

Exchanges

If you prefer another available design, contact us about returning the original item and placing a new order.

Please note:

Replacement stock is not automatically reserved.
Availability may change before a new order is placed.
Statutory replacement rights for faulty goods are not replaced by this voluntary change-of-mind exchange process.

Order Cancellations

For a pre-dispatch cancellation, contact us as soon as possible.

We will confirm whether fulfillment can still be stopped.

If we confirm a full cancellation, we will refund the full amount collected for the cancelled order, including its delivery charge.
If dispatch cannot be stopped, your applicable return or statutory withdrawal options may still remain available.

Personalised Items and Promotional Purchases

If we offer a genuinely customized or personalized item, any lawful change-of-mind restriction will be disclosed before purchase.

A discounted or promotional price alone does not automatically remove return eligibility or statutory consumer rights.

No exception permits us to supply a defective, incorrect or materially misdescribed product without providing the remedies required by law.

Statutory Withdrawal and Other Consumer Rights

Where applicable EU or UK distance-selling rules apply, you generally have 14 calendar days after receiving eligible goods to notify us that you wish to withdraw from the contract without giving a reason, subject to lawful exceptions.

You may notify us by email or post using the contact details shown above. You may also use an online withdrawal function where one is provided or legally required.

After notifying us, you must return the goods within the applicable legal period, generally 14 calendar days after submitting your withdrawal notice.

Reasonable inspection necessary to establish the goods’ nature, characteristics and functioning does not automatically invalidate your withdrawal right. Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary for that inspection.

For a valid statutory withdrawal covering the entire order:

The refund includes the price of the eligible returned goods.
The refund includes the least expensive standard outbound delivery option offered for that order.
An optional premium or expedited delivery upgrade does not necessarily have to be reimbursed.

Refunds will be made within the legally required period, generally 14 calendar days after receiving your withdrawal notice.

Where legally permitted, we may withhold reimbursement until:

We receive the returned goods; or
You provide evidence that the goods have been returned,

whichever occurs first.

You are responsible for direct return costs only where this has been lawfully disclosed and applicable law permits it.

Our voluntary 30-day return policy is provided in addition to your statutory rights. It does not replace or restrict those rights. Any mandatory longer protection, shorter refund deadline or more favorable remedy will take priority.

Optional Withdrawal Statement

You may use the following statement to exercise an applicable statutory withdrawal right:

To:
Zhengzhou Meike Da Technology Co., Ltd.
No. 5, Hanghai East Road
Guancheng Hui Ethnic District
Zhengzhou City, Henan Province
China

Email: service@fdtkjo.com

I hereby give notice that I withdraw from the contract for the following goods:

Goods: [Describe the goods]
Order Number: [Order number]
Ordered On: [Date]
Received On: [Date]
Consumer Name: [Full name]
Consumer Address: [Full address]
Date of Notice: [Date]
Signature: [Required only when submitted on paper]