Delivery & Shipping

Shipping & Delivery Policy

Preparation, transit and support along the way.

Last Updated: October 15, 2026

Business & Customer Support

FDTKJO™ is owned and operated by Zhengzhou Meike Da Technology Co., Ltd.

Owner: Luo Nana
Website: https://fdtkjo.com
Customer Support: service@fdtkjo.com
Telephone: +86 13086985641
Business Address: No. 5, Hanghai East Road, Guancheng Hui Ethnic District, Zhengzhou City, Henan Province, China

This is our business contact address. Please contact us for return instructions before sending a parcel.

Before Dispatch

Standard order processing takes 2–5 business days after payment confirmation.

This processing period may include:

Payment and order review
Inventory confirmation
Fraud-prevention checks where reasonably required
Product preparation
Protective packing
Shipment scheduling

During public holidays, major promotions or unusually busy periods, processing may take up to 6 business days.

If a further material delay occurs, we will contact you and explain the available options.

Please note: Processing time and carrier transit time are separate.

Business days exclude weekends and applicable public holidays. Carrier schedules and holidays in the dispatch country, transit countries or destination country may also affect delivery.

Estimated Transit After Dispatch

Estimated carrier transit times after dispatch are:

Destination	Estimated Transit Time
United States	8–14 business days
Canada	10–16 business days
United Kingdom	10–16 business days
Australia	10–16 business days
Other supported international destinations	14–21 business days

These estimates:

Begin after the order has been dispatched
Do not include the 2–5-business-day processing period
Are estimates rather than guaranteed arrival dates
May be affected by customs, carrier operations, weather, holidays or other circumstances outside ordinary control

Destination availability is determined during checkout. We do not promise delivery to every country, territory or address.

If you require an item for a particular date, contact service@fdtkjo.com before placing your order. We cannot guarantee arrival by a particular date unless that commitment is expressly confirmed in writing.

Delivery Charges

Shipping charges are calculated and displayed during checkout based on:

Delivery destination
Available delivery service
Product quantity
Package size or weight
Applicable shipping promotion

You will be able to review the shipping charge before submitting payment.

Where a shipping promotion applies, its conditions and resulting charge must be displayed before you complete the order.

Please review:

The final shipping amount
The selected delivery destination
The available delivery option
The transaction currency
The total amount payable

We do not apply a universal flat shipping rate or publish a store-wide free-shipping threshold in this policy.

Dispatch Locations

Orders may be fulfilled from our own facilities or from partner facilities according to:

Product availability
Inventory location
Delivery destination
Operational requirements

Products may travel internationally.

Our registered business address does not mean that every parcel is dispatched from that address or from a warehouse located in your country.

The dispatch location shown by a carrier or on shipping documents may therefore differ from our registered business address.

Separate Parcels

Items from the same order may be:

Prepared at different facilities
Dispatched separately
Assigned different tracking numbers
Delivered on different dates

Available tracking information will identify each shipment.

If only part of your order arrives, check the shipment information for additional parcels. You may also contact service@fdtkjo.com with your order number so that we can review all expected shipments.

A partial delivery does not automatically mean that the remaining items are lost.

Tracking Updates

After dispatch, we will send available shipment information to the email address used for your order.

Tracking information may include:

Carrier name
Tracking number
Tracking link
Dispatch confirmation
Shipment status

Initial carrier updates may take 1–3 business days to appear after dispatch.

Some international routes display fewer tracking scans while parcels:

Move between facilities
Travel between countries
Await customs processing
Transfer between delivery partners

If you cannot find the dispatch email:

Check your spam or junk folder.
Confirm that the email address entered during checkout is correct.
Contact service@fdtkjo.com with your order number.

A tracking link by itself does not prove that an unresolved delivery problem has been addressed.

Import Charges and Customs

For international orders, taxes collected by our store will be shown during checkout.

Unless expressly stated as included or prepaid, the recipient may be responsible for destination-country charges such as:

Customs duties
Import taxes
Clearance charges
Brokerage fees
Carrier administration charges

These charges may apply where permitted by law and are determined by the relevant:

Customs authority
Government agency
Postal operator
Delivery carrier

Charges can vary according to the destination, product category and order value. We do not promise that import-related charges will be negligible or absent.

Customs inspections and clearance procedures may affect transit time.

Contact service@fdtkjo.com before purchase if you need clarification about the delivery or tax arrangement offered for your destination.

Delivery Delays

If tracking has not updated for an extended period or your parcel has passed its estimated delivery window, contact us with:

Your order number
Tracking number, where available
Delivery address
A brief description of the issue

We will review the shipment and coordinate an investigation or appropriate resolution with the delivery provider.

Carrier transit estimates may be affected by:

Customs processing
Severe weather
Public holidays
Transportation disruption
Local delivery conditions
Incorrect or incomplete delivery information
Other circumstances affecting the route

Where applicable law gives you a right to cancel because of non-delivery or a material delay, that right remains available.

Lost Parcels

If a parcel appears to be lost, we will review the tracking information and work with the delivery provider to investigate.

If delivery has not been completed as required, we will provide an appropriate remedy according to the circumstances and applicable law. This may include:

A replacement
A refund
Another legally required resolution

We do not transfer all delivery responsibility to you merely because a parcel has been handed to a carrier.

Tracking Shows “Delivered,” but the Parcel Is Missing

If tracking shows that your parcel was delivered but you cannot locate it, please check reasonable nearby delivery locations, including:

Your mailbox
Building reception or mailroom
A safe-location area
Household members
Neighbors, where appropriate
The local delivery office or pickup point

Then contact service@fdtkjo.com and provide your order and tracking details.

A delivered scan alone does not automatically end our investigation or remove your applicable consumer rights.

We will review the circumstances and, where appropriate, coordinate with the delivery provider.

Incorrect or Incomplete Addresses

Please review the delivery address carefully before completing checkout.

Make sure the address includes all necessary information, such as:

Recipient name
Building or house number
Apartment, unit or room number
Street
City
State, province or region
Postal code
Country
Contact telephone number where required for delivery

If you notice an error, contact us promptly.

We will check whether the address can be corrected before dispatch. However, address changes may no longer be possible once fulfillment or shipment has progressed.

Failed Delivery and Returned Parcels

A parcel may be returned because of:

An incorrect or incomplete address
Delivery refusal
Failure to collect the parcel
Repeated unsuccessful delivery attempts
Another destination-related delivery issue

If a parcel is returned, we will review the circumstances and explain the available refund or reshipment options.

Any lawful additional shipping charge must:

Reflect the circumstances
Be explained before a new shipment is authorized
Comply with applicable consumer law

A delivery failure does not automatically justify retaining every amount paid.

Damage in Transit

Fragile products should be inspected as soon as reasonably possible after delivery.

If a glass or ceramic cup arrives broken:

Do not use the product.
Avoid handling sharp fragments.
Keep the product and protective packaging where it is safe to do so.
Contact us with your order number.
Provide available photographs of the item and packaging.

If photographs are unavailable, contact us so that we can discuss another reasonable way to establish the issue.

We will handle confirmed delivery-related product damage under our Returns, Refunds & Order Resolution Policy without charging you for the appropriate remedy.

Depending on the circumstances and applicable law, the remedy may include:

Replacement
Refund
Another legally required resolution

Need Delivery Assistance?

For questions about processing, dispatch, tracking, customs, delays, missing parcels or transit damage, contact:

FDTKJO™
Legal Company Name: Zhengzhou Meike Da Technology Co., Ltd.
Owner: Luo Nana
Email: service@fdtkjo.com
Telephone: +86 13086985641
Website: https://fdtkjo.com
Business Address: No. 5, Hanghai East Road, Guancheng Hui Ethnic District, Zhengzhou City, Henan Province, China