Choosing your cup, placing an order and caring for what arrives. All answers are displayed below.
Read the individual product description and select the available option before adding it to your cart. Photographs illustrate appearance; the listed dimensions and capacity provide the practical reference. Contact us if an important specification is missing.
No universal care claim applies to the collection. Glass, ceramic, metal components and decorative finishes may require different treatment. Use a microwave or dishwasher only when the specific product instructions confirm suitability. Stop using a drinking vessel that is chipped or cracked.
Lighting and screen settings can affect how colours and reflective finishes appear. Such differences do not remove your rights if the item is defective, incorrectly supplied or materially different from its description.
Choose the product and available option, set the quantity and add it to your cart. At checkout, enter your contact and delivery details, review the shipping charge and total, and authorize your selected payment method.
The payment methods and transaction currency available for your order are displayed at checkout. A logo or wallet mentioned elsewhere does not mean it is available for every destination or device. Your payment provider may apply a conversion rate or international transaction charge.
Use the discount field displayed during checkout, where available. Check that the reduction appears in the order summary before paying. Offers are subject to the conditions shown with the promotion.
Email service@fdtkjo.com as soon as possible with your order number and request. We will check whether fulfillment can still be changed or stopped. If dispatch cannot be stopped, eligible returns and statutory withdrawal rights remain available. We do not impose a standard cancellation or restocking fee.
Standard processing takes 2–5 business days after payment confirmation. During holidays or major promotions, processing may take up to 6 business days. Processing is separate from carrier transit time.
Estimated transit is 8–14 business days for the United States; 10–16 business days for Canada, the United Kingdom and Australia; and 14–21 business days for other supported international destinations. These estimates apply only where delivery is available and are not guaranteed arrival dates.
Shipping charges are calculated and displayed at checkout for the destination and shipping option before payment. Any applicable shipping promotion is reflected there. We do not promise a store-wide flat rate or free-shipping threshold on this page.
No. Orders may ship from our own or partner fulfillment facilities according to inventory and destination. An order may arrive in separate parcels with separate tracking details. The business address is not a promise of dispatch origin.
Contact us with your order number and tracking details. You may also check a parcel locker, reception or household member where relevant. We will investigate with the delivery provider; a delivered scan does not automatically close your case or remove applicable rights.
Contact us within 30 calendar days after delivery. Standard change-of-mind returns must be unused, complete and in their original condition, with original protective packaging where reasonably available. Mandatory withdrawal and defective-product rights are separate.
For a standard change-of-mind return, you pay the direct return shipping cost unless an applicable law or written offer provides otherwise. For a damaged, defective, incorrect or materially misdescribed item, we provide an appropriate remedy at no additional cost to you, including return shipping where a return is required.
Avoid using or handling sharp fragments. Email us with your order number and available photographs of the item and packaging. We will arrange an appropriate replacement, refund or other legally required remedy. We do not impose a 72-hour reporting cutoff that removes your statutory rights.
For standard authorized returns, approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Your provider may take additional time to display the credit. Any shorter statutory deadline takes priority.
Not necessarily. Contact us first so we can supply the correct return destination. This coordination does not turn a statutory withdrawal notice into a request that requires our discretionary approval.
Send the product name or your order number, and tell us what you need.